Clipping of news on Brazilian Culture, Law and Citizenship
Call Center
» 2009 is year of steady progress and expand won in 2008
» After a month, in São Paulo antitelemarketing list has 200 thousand registered
» Anatel in 2008 received nearly 1 million complaints against telephone
» Caixa launches phone service citizen assistance
» Call Center: new rules can not prevent failures in care
» Companies offer according to the Justice Department to avoid payment of fine
» Complaining has never been easier: Procons, prosecutors and regulatory agencies are some options
» Links drawbacks of call center its days numbered
» Ministry establishes procedures for violations of 204 call centers
» New Order recorded delivery service for SACS
» Polls show Idec's need to regulate all SACs
» Procon detects the SACS takes to resolve complaints
» Project wants to limit telemarketing
» SACs food companies fail, but have satisfactory attendance
» Standards of service in call centers are still ignored by firms
» Starts up new BC number for complaints and questions
» Teles: how to reduce complaints and improve customer service?
» Waits for service in call centers represents 43 days of life, says survey
» You called the SAC, "we'll get you mad"