Clipping of news on Brazilian Culture, Law and Citizenship
25/01/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
According ResearchNow, 86% of respondents in the U.S. said they had to wait to call a SAC
In Australia, man waited over 15 hours on the telephone
"One moment, please ... Your call is important to us ... An attendant will soon talk to you. "
Have you got angry?
And that's just a fraction of the 43 days that a person will spend on average over a lifetime with waiting for service in call centers, according to a survey by ResearchNow, USA. The survey was commissioned by TalkTo, which develops the application of text messages the same name.
After the survey with 500 consumers, ResearchNow concluded that 58% of them feel uncomfortable with waiting and 48% believe that a company calling is useless. Overall, 86% of survey respondents said they always have to wait when they call to a call center.
"This research shows how the phone works badly as channel customer service," said CEO TalkTo, Stuart Levinson, in a statement.
With permission, Levinson is using this data to spread the use of text messaging application TalkTo. However, anyone who has ever waited to be attended to, say, an airline knows what he's talking about.
"Being put on hold is a fact of life, when we turn to a customer service department," said the site's founder ConsumerWorld.org, Edgar Dworksy, the blog "MarketWatch," the "Wall Street Journal".
Waiting almost become a lifestyle for an Australian who called the airline to confirm a Qantas flight in July 2012. Andrew Kahn said he waited 15 hours, 40 minutes and 1 second before shutting down. "I've waited enough," Kahn said the "Telegraph" last August.
Who cares for Continental Airlines can experience a little of the suffering of Kahn, according to a study by FastConsumer. In 2011, the technology provider for the area of customer service, the airline found that left customers waiting, on average, for a period of 13 minutes, the longest in the survey. Time also does not fly with four other airlines included in the Top 10 on the FastCustomer longer standby time: Air Canada, Delta, Southwest and JetBlue.
So next time you need a service call customer service, check if you have a good book handy. You'll be hanging on the phone for a long time.
Source: The Globe - Online
Our news are removed entirely from the sites of our partners. For this reason, we can not change their content even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.