Companies offer according to the Justice Department to avoid payment of fine
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Sabrina Craide
Brasília - Mobile operators Claro and Oi proposed to the Ministry of Justice an agreement to avoid paying R$ 300 million for compliance with the rules of the Law of Call Center. Justice Minister Tarso Genro, said today (11) that companies should provide a benchmark that will indicate what measures will be adopted by them in the coming months for the effective compliance of customer service.
By the end of the year, the ministry will monitor the implementation of these measures and in the case of the effective, you can make a deal with companies to resolve legal disputes. Tarso said, however, that this agreement does not interrupt the progress of the action that operators are responding in court. "It was a truce yet. The action will continue with a dialogue and negotiation, "he said.
The minister received today (11) Oi president, Luiz Eduardo Falco, to treat the agreement. Last week, who was at the Justice Department was the president of Claro, João Cox The terms of reference that will be signed with the companies will establish an amount to be paid in case of failure to meet targets.
In late July, the Ministry of Justice announced that Claro and Oi will have to answer in court to a lawsuit filed by the National Consumer Protection for compliance with the rules of the Law of Call Center. The suit asks that each company be ordered to pay R$ 300 million for collective moral damage.
Source: Agência Brazil
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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