Ministry establishes procedures for violations of 204 call centers
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The Ministry of Justice announced Tuesday that has brought 204 administrative proceedings against companies that break the new rules of the Office of Customer Service (CAS), provided that the rules came into force, some two and a half months. According to the ministry, is 4.74 cases per day.
The winners of complaints by area of expertise, are mobile (515 records) and sets (496), credit card company (415), commercial banks (147), air and land (129), cable TV ( 70), and electricity (56).
This Tuesday, the concession of land transport interstate Unesul, Transbrasiliana Andorinha and were fined in $ 3 million. In spite of an SAC, the Unesul was fined at R $ 767.792 million for failing to inform the existence of the service for their customers. For Transbrasiliana and Andorinha, the penalties were R $ 733,530 thousand and R $ 1,585,403.33 million, respectively, by not having procedures for customer service.
The companies can appeal the decision to the Ministry of Justice, the Secretariat of Economic Law (SDE) of the body.
Source: Invertia
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