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Anatel in 2008 received nearly 1 million complaints against telephone

The National Telecommunications Agency (Anatel) last year received nearly 1 million complaints in relation to fixed telephony services and mobile. The central assistance of Anatel, according to the agency, reported 517 thousand complaints against the mobile operator and more than 400 thousand complaints against the companies for fixed telephony.

The biggest problems are error recovery and customer service. There are also complaints about repairs on fixed lines and mobile phones deals. Anatel is used to direct their complaints about the inspection companies. According to Anatel, the breach of obligations and the recurrence of violations may result in the initiation of administrative proceedings by the regulatory body to fine and even businesses.

In the case of telephony, the average of 2008 was 33 thousand complaints a month. Telefónica, which operates in Sao Paulo, appeared between the three companies that received the largest number of complaints, and led the ranking of claims in six of the 12 months of last year. Embratel also appeared among the top three in all months of the year. The monthly average of these companies is a complaint by group of thousand customers. In all, exist in the country 40 million fixed telephones.

In the mobile segment, Anatel has received on average 43 thousand complaints a month. The carrier TIM appears among the top three companies in number of complaints each month last year. The Hi is also among the top three ranking of the complaints in 11 months of 2008. The monthly average is first placed in four groups of 10 complaints per thousand customers. In Brazil, there are 150 million cell phones.

Source: Reuters

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