New Order recorded delivery service for SACS
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Ministry of Justice published this ordinance Tuesday that it considers abusive refuse or hinder the delivery of the recording of calls to the Service Customer Service (CAS), as stipulated in Decree governing the service, to December 1, 2008.
The company that does not comply, is subject to fines that could reach U.S. $ 3 million. According to the decree, the delivery of the recording should be a maximum of 10 days. It is the customer's prerogative to choose the way how it can be given: by email, mail or in person.
For the director of the Department of Protection and Consumer Protection (DPDC) of the Ministry of Justice, Ricardo Morishita, the expectation is for firms to adapt quickly to the rule. Because it is the presumption of veracity.
- Deny the service, you certify that you are right - said the director.
In almost 70 days of validity of the decree of the call center, the DPDC and procons state has received 3.2 thousand complaints, 374 companies were fined and 36 reported, giving an average of half a case heard by the working day.
Source: O Globo Online
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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