Call Center

New rules for the call centers are identified as a major victory for consumers. Now it is time to monitor and regulate other critical sectors.
 
Even without the crystal ball, you can make a prediction about what the 2009 reserve for the Brazilian. After a year of significant change and representative government action in the regulation of critical sectors, the challenge for this year, say experts in the area, is to maintain the achievements of 2008, and appreciate the consumer's right to information, in any sector of the economy.
"2008 was a year very positive, but several things, though regulated, still need to be implemented with greater effectiveness," summarizes the institutional coordinator of the Brazilian Association of Consumer Protection (protest), Maria Inês Dolci. If in 2008, for example, brought the Brazilian to the regulation of Customer Service (SACS) - considered the great achievement of the year who accompanies it -, 2009 comes with the challenge of supervision of regulated firms to implement final the new rules. "Consumers have helped us, calling, registering your complaint. In 2009, we must ensure compliance with this decree, "said the director of the Department of Protection and Consumer Protection (DPDC) of the Ministry of Justice, Ricardo Morishita - to whom the regulation teleatendimento is" jaboticaba "the public agency responsible developed by government actions in the area of consumer protection.

Banks and telephone

Other rules that have been worth in 2008, as the disclosure of the Total Cost Effective (CET) of credit and portability of the telephone, also following the same challenge of implementation and supervision in 2009. For Maria Inês, we must be alert to the possibility of lobbying for major economic sectors. "In many areas, we see a strong lobby of companies spreads specific regulations. An example is the end point of collection by the extra TV subscription, which has been stalled since June this year, despite the rules. "

A lawyer and professor of law at the Federal University of Rio Grande do Sul (UFRGS), Claudia Lima Marques, out among the achievements of 2008 to change the Consumer Defense Code that established a minimum size of font for contracts, and expects actions like this are made available for this year. "This rule has been criticized for having changed the code but the spirit it is important, which is to provide information to consumers. I hope that in 2009 there are other advances in this area and that the consumer has access to more information to have option of choice. "

This is the promise Morishita, the DPDC, which states that the national government will act to reduce the asymmetry of information in the consumer market today - especially in the most demanded in 2008 as the mobile, electronics and banking.

News

Some new achievements are provided in the agenda of 2009 in certain sectors: the National Agency for Supplementary Health (ANS), for example, is working at full steam to regulate, even in this half, the portability of health plans, which allow the consumer the use of needs already met when exchange operator - a common practice in the market, but should become rule. The NSA also wants to publish this year new rules for collective plans, which establish that organizations can employ this type of plan and to define ways to pay for it.

It is also expected for the 2009 edition of rules for the quality of fixed telephone service, which are in the public consultation on the website of the National Telecommunications Agency (Anatel). Moreover, civil society organizations will also encamp their flags. Among the main themes are the protection of the need to reduce the levels of fat, sodium and sugar in processed foods, the fight for the implementation of rules for credit cards and establishing a new legal framework for the superendividamento.

Themes of the year
These are the likely advances to the Brazilian in 2009:

Health plans

Portability of plans and rules of collective plans.

Telephony

Rules for the quality of telephone service and fixed end of the implementation of number portability.

Superendividamento

Debate on the subject by the authorities of consumer protection and proposed introduction of new legal framework, which assists in the rescheduling of debts of individuals.

Financial Services

Surveillance of rules established in 2008 as the release of Total Cost Effective (CET), and discuss the regulation of credit cards.

Food

Campaign for reduced levels of fat, sodium and sugar in processed foods, which will encamp by the authorities of consumer protection.

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