Clipping of news on Brazilian Culture, Law and Citizenship
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Hassles still tormenting consumers feel that they do not demonstrate the effects of the new law of Customer Service (SACS) - in force since December 1,
The President of the IBRC, Alexandre Diogo, the fact that the land transport companies in most cases, even have SAC.
- Banks, insurers and health plans, at least, are struggling to adapt to the new law - notes.
Diogo says that the consumer should be aware the number of Customer Service, since the rules of Decree No. 6523 apply to services, information and applications for cancellation, but only by the number of SAC, which is often not disclosed. The President recommends that the consumer withdraws the irregularities, as "the Program Guidance and Consumer Protection (Procons) are acting."
Only one of telecommunications companies, according Alexandre Diogo, has received 14 notifications, which will generate processes. The fine range of $ 200 to U.S. $ 3 million. And telephone companies of the nine tested, only live and were approved by the Intelligence Office. In Chicago, the Cable TV companies have already received over 100 assessments. The process takes on average 15 to 40 days to complete.
One of the victims of bad care is the student Daniele Barbosa. On the weekend, apart from being robbed and having your wallet stolen, passed by the drama of having to personally confirm the cancellation of credit cards in the branch of HSBC, as the SAC has not resolved.
- More than 40 minutes of waiting on the phone until the service of locking the card. Then the system was offline. I have received a protocol of care with the confirmation of the operation, so I had to go to the agency on Monday - to the student.
Remember, whenever electronic menu, the options of complaints and cancellations must be among the first alternative.
Fabio Portnoj, marketing analyst, noted that the Net it denied a copy of the recording of the call that was right for a promotion six months, which only lasted three.
- It was the Net that came in contact with me to offer a package that would give me for six months, more channels available, in addition to the contract, but that did not happen. - Calls. - I know that, by law, have rights to this recording, however, already tired of connecting to the Net and I have to hear the same story several times, quit.
The coordinator of the Center for Consumer Advocacy in Public of the State of Rio de Janeiro, Marcella OLIBONE, explains that the best exit for the customer is looking at regulatory agencies in their sectors, as the Public Defender is not the best body to address the issue.
- Only the Procon penalty may apply. The Public Defender does not. For the judiciary, this kind of thing is just a daily annoyance, and we have no power to police to ask for moral damage, because consider the very weak - explains.
Marcella is a warning: if the consumer enters a lawsuit in Advocacy is important to record telephone requests in writing and collect all data that have been agreed with the company.
The Secretary of Procon-RJ, José Fernandes Teixeira, says the institution will notify the companies on Monday.
- We received several complaints of that type in the same business, so we are all together until Friday to move the lawsuits - said.
The biggest complaints, according to Fernandes, the companies are mobile and fixed telephony and cable TV. Before going to Procon-RJ, the Secretary recommends that consumers call 151 to find out which documents are needed and address of the nearest Procon.
Source: JB Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.