Clipping of news on Brazilian Culture, Law and Citizenship
01/18/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Two companies together had more than 220,000 complaints last year
More than 2 million consumers sought units of Procon to complain last year and again banks and mobile operators topped the list of complaints.
The first ten issues of the rankings, released last Wednesday (16) by the Ministry of Justice, include electricity and products whose sale was encouraged by the government through cutting IPI: furniture and white goods.
The companies that top the list are the same as two years ago, only changing the order in which they appear. The Hi went from second to first place with 120,374 records. Claro / Embratel comes in second with 102,682, up one notch in the list.
In third place was the Itaú Unibanco, the largest financial institution in the country with 97,578 attendances. In 2011, the bank was the champion of complaints.
A list of ten companies claimed more includes the four largest mobile operators (Oi, Claro / Embratel, Vivo / Telefonica, TIM / Intelig), cable TV companies (like Sky), two other large private banks (Bradesco and Santander), plus two retail companies (Via Retail, owner of Casas Bahia and Ponto Frio, and Machine Sales, Ricardo Eletro flag).
The main complaints related to billing errors, offers and product advertising and breach of contract, representing 67% of the demands.
The survey includes the services rendered by Procons of 292 cities, almost half of the 600 municipalities where there are units of customer service.
Also, enter data from 24 Procons state and the District. Among the top ten companies of the two lists, some questioned the inclusion and others said they are investing in improvements. The information is the newspaper O Estado de S. Paulo.
Source: R7 - News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.