Clipping of news on Brazilian Culture, Law and Citizenship
01/16/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
In 2012, banks and mobile telephony totaled 35,012, 28,332.
Among companies, Itaú Unibanco was the first, with 10,306, said Procon-SP
The banking and mobile telephony in 2012 topped the list of consumer demands made to the Foundation Procon-SP, according to a survey released on Wednesday (16). The compliances related to banks totaled 35,012 and those related to mobile telephony, 28,332. Among the companies, the group Itaú Unibanco was the first, with 10,306, and second was the group Telefonica Vivo, with 9683 attendances.
According to Procon-SP, the biggest problems faced by consumers in the case of the banking sector were to collect amounts not recognized in credit card bills and checking account and fare collection.
In telecommunications, the main demands are related to non-compliance of the packages offered, the service ineffectiveness and difficulty canceling the service.
In 2012, the Procon-SP is said to have solved 85% of cases in the first visit, when the supplier sends letter requesting resolution of the problem. Among the companies that have solved unless the consumer demands are Motorola and Finance BV, with 56.44% and 47.46% of unsolved cases, respectively.
"The big problem of the companies listed in the ranking is the inefficiency of the aftermarket. Companies need to invest more in these services, seeking solutions to the problems easily and quickly," said acting CEO of Procon-SP, Carlos Coscarelli.
The G1 searched businesses and awaits response on the ranking.
SECTOR No. Demand
Commercial bank 35,012
Cellular 28,332
Wireline 25,111
Phone 18,253
Financial 14,864
Furniture 14,250
Health plan 13,491
Computer / Informatica 12,560
Subscription TV 10,767
Source: Procon-SP
Source: G1 - News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.