Clipping of news on Brazilian Culture, Law and Citizenship
27/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Processes rigorous analysis and return of money are among the attitudes used to prevent headaches consumer
SAO PAULO - That the collective shopping sites are very attractive that everyone already knew, but it is common to find people who have had problems with this type of commerce.
There are cases in which some companies advertise on the sites of collective purchases and when the consumer tries to enjoy the purchased service can not realize it or does not find the service provider.
Analysis of ad
When a consumer has a problem with the owner, the first reaction is to seek collective shopping site. Therefore, some of these companies have criteria for advertisers offer products and services. "Before you start advertising on ClickOn The partner company is undergoing a review. Besides the evaluation of our commercial team in place, we have a team dedicated to analysis of future partner / offer. In the process, we analyze, for example, the history in Serasa Complain Here, we seek information, "explains COO ClickOn, Lars Leber.
In the case of offers of Peixe Urbano, advertisers also undergo selection processes. "There is a whole process of verification and approval before publication of information, training of partner institutions and follow-up sales. To publish an offer in Peixe Urbano, it is necessary that the company is a reputable and serious company, with products / services quality, good service structure and that the proposal is aligned with our mission of helping people to know the best products services and activities in their cities, "explains the director of the Communication Peixe Urbano, Leticia Leite.
With an eye on consumer
In relation to consumer complaints, the ClickOn, for example, evaluates each case to make arrangements. "This issue should be analyzed case by case, so we can identify if the partner's conduct was inappropriate and indeed, when we identify a conduct contrary to good commercial practice, and not veicularmos new offerings with particular partner, we take reasonable steps to case, "says Leber, saying the site constantly monitors the ads.
Already in Peixe Urbano, when a problem is detected the company tries to resolve quickly with the help of the advertiser. "Most often, this is a misunderstanding that is quickly remedied, since it is in everyone's interest that the customer is satisfied and come back sometimes. If this is not possible and the partner is not complying with the terms of the contract, in which it is committed to the delivery / provision of services sold on terms negotiated, we offer the cancelation of the purchase to the user and then take appropriate action in relation to the company, which may include legal action for breach of contract, "says Leticia.
Money back
In ClickOn if the problem is related to an event generated by the partner or even by technical problems in ClickOn site, the site makes a refund directly to the consumer and then charges the partner if it has already received the transfer of amounts . "Responsibility from the sale and issuance of coupon becomes the partner, it is he who is on the point of delivery of the goods or of rendering of the service and the consumer should treat the coupon as any other consumer who buys the product or service directly Partner, "said Leber.
Already in Peixe Urbano, consumers who contact the site within seven days will be reimbursed. "After this, if you have any difficulty, please to contact us so we can help them quickly resolve any unexpected. In the event of any inconsistency between what was published and the service provided by a partner, we take responsibility and refund the entire purchase price, because we are committed to quality and reliability of our offerings, "says Leticia.
Source: Infomoney
Our news are removed entirely from the sites of our partners. For this reason, we can not change their content even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.