Clipping of news on Brazilian Culture, Law and Citizenship
27/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Acquisition was announced in July 2011; enforcing contracts is now the responsibility of Goal
The closing of the activities of the airline Webjet was announced on Friday, 23/11. The company was acquired by Gol in July 2011, for R$ 70 million. Gol says that customers and passengers Webjet will be fully assisted by the company, and have secured their flights.
"Since the purchase, both were already responsible for any damage or poor service delivery to the consumer. Now, with the closure of Webjet, Gol shall have full responsibility for any service purchased by consumers via Webjet, among them the fulfillment of contract for those who bought the ticket and will now be serviced by Goal, "explains attorney Idec Flavio Siqueira Junior.
Consumer law
During the transition process, which may occur some problems, consumer rights must be respected. "Any problems delay, cancellation, baggage misplacement, even problems that have already occurred and that the intended consumer demand, can now directly contact with Gol", directs the lawyer.
Recalling that for all cases of delayed or canceled flights, the airline has an obligation to assist the consumer harmed by offering ease of communication and being responsible for feeding the passenger. After four hours of waiting, the consumer is entitled to accommodation in a suitable place and, when needed, service hosting.
Idec Open "Your rights when traveling"
Final year and vacation: you want to travel, but not having headache with tourist services! Subscribe to the free lecture, on 27/11 at the headquarters of Idec.
Source: IDEC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.