Clipping of news on Brazilian Culture, Law and Citizenship
27/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Are the operators themselves who come in contact with the user; answers will be audited
The National Health Agency (ANS) wants to know what is the opinion of the beneficiaries about health plans. A satisfaction survey conducted with clients from health insurance companies with over 20 million users, is made by phone.
Data collection goes until the 30th. When responding to a questionnaire, which takes about 5 minutes to complete, beneficiaries assess the network and price plan and give an overall score for the service offered.
"What is being investigated is the degree of satisfaction regarding the services provided by health plan operators in a standardized way, providing subsidies for the comparison between them," explains Coordinator of Quality and Knowledge of ANS, Andrea Lozer. "This data will help users make good choices." The search result will be announced in the second quarter of 2013.
ANS selected 450 operators with more than 20 thousand beneficiaries, representing 90% of the sector. Of these, 256 have joined the search.
Are the operators themselves who come in contact with the user. These responses will be audited by the ANS sample.
Source: ANS
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This article was translated by an automatic translation system, and was therefore not reviewed by people.