Clipping of news on Brazilian Culture, Law and Citizenship
27/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Company can not avoid the responsibility to deliver the product when promised
As we approach the end of the year, and really increases the number of purchases made over the Internet in preparation for Christmas. The convenience of e-commerce is indisputable, however, consumers should take some precautions to make sure that will not be on hand at the time of gifting friends and family. The ideal is to make requests well in advance so that the gifts arrive in time for the party.
Delay in delivery of orders is an issue that many consumers face this time of year. It is quite common that neither the company nor the Post Office to take responsibility for delays. "First, the company has to post the goods within. Gone are the Mail who delayed, the situation is more controversial. But there is joint liability company with the consumer, as it could have chosen other means of shipping the product. Subsequently, the company itself may seek to be reimbursed by the Post Office, "directs the lawyer Idec, Veridiana Alimonti.
The CDC (Consumer Protection Code) does not specify exact time for delivery of goods, but in cases where the supplier provides a delivery failure and the situation is characterized as a breach of the offer. Therefore it is important that consumers register at the site promised time to prove what was promised by the company.
"In these cases, the consumer has three options: the enforcement of forced delivery, have canceled purchase, or receive a similar product. In case of cancellation, refund the buyer must be done immediately, with interest and inflation, "adds Veridiana.
Rights in online shopping
For the consumer that is always connected and never miss a good offer on the network, it is essential to know the rights that accompany this type of electronic transaction. For purchases made outside the physical store - by Internet, telephone, catalogs - the consumer has the right to withdraw from the purchase within seven days after receiving the product, without justification. It's called the law of repentance.
Source: See On Line
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This article was translated by an automatic translation system, and was therefore not reviewed by people.