Clipping of news on Brazilian Culture, Law and Citizenship
22/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Carriers are bad performers and well away from the industry average of complaints
SAO PAULO - The NSA (National Agency of Supplemental Health) announced this week the ranking of health plans that received more complaints in October. In large plans, first, is the operator SulAmérica.
In the survey, conducted monthly, ANS designs an index Complaints evaluating the performance of the plans. In October, large were averaging 0.83. SulAmérica recorded performance of 5.33. The lower rate means that fewer complaints were recorded.
Medium and small-sized
Considering the plans midsize operator Ideal Health received the highest number of complaints and got 25.03 on the index, also well above the average of 0.83 in the group.
As for small businesses, the Somel (Society for Eastern Medicine) was the worst rated: 392.16 - well above average (0.84). In October, the operator had had a performance index of 0.84 and was in 21st position among companies health plan with the largest number of complaints.
Carriers and SulAmérica Ideal Health held their positions since, in September, also was in the first place.
See the ten health plans with the largest number of complaints, according to the ANS:
| Plans | index |
|---|---|
| *ANS | |
| SulAmérica Companhia de Seguros Saúde | 5,33 |
| Green Line Sistema de Saúde S.A | 3,55 |
| Centro Trasmontano de São Paulo | 3,43 |
| Unimed Paulistana Sociedade Cooperativa de Trabalho Médico | 3,20 |
| Excelsior Med S/A | 3,17 |
| Geap Fundação de Seguridade Social | 2,59 |
| Camed Operadora de Plano de Saúde Ltda | 2,53 |
| Golden Cross Assistência Internacional de Saúde Ltda | 2,36 |
| Seisa Serviços Integrados de Saúde Ltda | 2,30 |
Of the ten large plans that registered the most complaints, and only the Seisa Unimed Paulistana responded to the request for clarification InfoMoney portal. The plan Seisa claims that the services provided are in full compliance with the provisions of ANS. The company also said it has increased the network with new service stations and has been doing work geared to quality and good service and still said proof of this was the fall of 7th place in September for the current 10th position in the ranking of the agency.
Already Unimed Paulistana said its directors could not respond to the request this week.
Source: ANS
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This article was translated by an automatic translation system, and was therefore not reviewed by people.