Clipping of news on Brazilian Culture, Law and Citizenship
22/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Agency controlling the Brazilian airline launched a statement saying it would charge companies to assist passengers because of flight cancellations caused by the general strike took place in the neighboring country
In a statement issued this afternoon, the National Civil Aviation Agency (ANAC) said it is monitoring the provision of assistance to passengers with flights affected by Argentine airline Aerolineas Argentinas and Austral Lineas Aereas Del Sur Cielos The two companies, which are state canceled all flights from Brazil to Argentina and Brazil for that country because of the public service strike in Argentina.
The ANAC has notified the companies, which will have five days to demonstrate the procedures adopted for passengers. Lack of care can generate fine of up to $ 980,000 per flight. Under Resolution 141/2010, in case of cancellation, the company should offer options to users: the repayment of the full value of the ticket, including all taxes and in the same condition in which the ticket was purchased; redialing for another date, in accordance with the passenger, without costs, the flight re-accommodation on another company or another company; locomotion or by another mode of transportation, when possible. If the passenger is out of your dommicílio, has the right nutrition if the delay is two hours superios and lodging for delays of more than four hours.
Aerolineas Argentinas has flights departing from airports Galeao (RJ), Guarulhos (SP) and Salgado Filho, while the southern group member of the Aero líneas has flights departing from Galeao and Guarulhos. According to ANAC, companies must provide comprehensive care provided in Resolution 141/2010, passengers who are on Brazilian soil and are affected by the strike of companies. For those on Argentine soil, apply the rules of that country.
Also according to Anac, passengers who do not feel included in their rights should refer to the association through the call center free, it works with 24h service in Portuguese, English and Spanish by number 0800-725 4445.
Contact with Aero líneas Argentinas and Austral in Brazil can be done by number 0800-0005050.
Source: ANAC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.