Clipping of news on Brazilian Culture, Law and Citizenship
21/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Consumers should keep receipts of medical care to drive the company responsible
SAO PAULO - Many products and services usually suffer defects, over usage, which can harm users. However, what many consumers do not know is that when a product or service cause harm to the safety and health of someone, even if it was used properly, is classified as an accident of consumption.
This type of accident can occur, according to AMB (Brazilian Medical Association), with contaminated food, toiletries and cosmetics, packaging, electronics, toys, among others. The only exceptions, according to the director of special programs of the Foundation Procon-SP, Andrea Sanchez, are scissors, knives, drugs and poisons. "We already know that these products cause risk to the safety of users, but we must be properly informed on the packaging and in the case of poisons, for example, requires that the packaging is adequate to prevent children from coming into contact with the product" explains.
According to data from Inmetro, until October 2012, 14% of accidents were caused by children's products, followed by household appliances (12%). Thirdly appear foods and utensils for the home, both with 10%. The packaging of products cause accidents 9% of consumption.
In October, the Court of São Paulo condemned a food company to pay R$ 7000 compensation to a child who broke his tooth while eating a cookie that contained a piece of metal. The justice ordered the company to pay for dental expenses and future costs required for treatment, besides paying compensation. Another example is the merchant who lost his sight due to the explosion of a soda bottle on the shelf of your establishment. The company was ordered to pay compensation for material and moral damages for lost profits and lifetime monthly pension.
What to do?
Consumers who have an accident consumer should seek medical attention and keep proof of attendance. Then shall notify the manufacturer of the product and some consumer protection agency. If there are no damages and reimbursement of expenses by the company is accurate trigger justice. "You have to notify the agency of the consumer, because that way you can make a control of accidents and to remove any product from the market so that it can be improved," he concludes.
Source: Inmetro
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This article was translated by an automatic translation system, and was therefore not reviewed by people.