Clipping of news on Brazilian Culture, Law and Citizenship
11/07/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Although some shops / businesses do not meet the deadlines, this is a right guaranteed to the consumer by CDC
The deadline for the exchange of products is a right guaranteed to all consumers by CDC (Consumer Protection Code). Although some shops / businesses do not meet the standards outlined in the law, it is important that consumers know that suppliers and manufacturers have 30 days from the complaint, to remedy the problem product. After this period, you should require a similar product, the immediate restitution of the amount paid or proportional reduction in the price. Remember also that these requirements may be made before 30 days if the replacement of defective parts can compromise the product's features, you decrease the value, or when it is a "product key" (like the refrigerator, for example ).
The fact that the supplier is severally liable may seem only a detail, but it is necessary to emphasize that the major retail chains are scattered in the main cities of the country, while the technical assistance, pointed to the consumer as a channel for resolving problems with defective products , are far less numerous.
There are companies that are not responsible for apparent problems, others that require consumers to answer a series of questions at the time of purchase or delivery, and depending on the answers of the consumer, any subsequent claim will not be honored. For Idec, both attitudes are contrary to the rights of consumers clearly expressed in CRC.
Addiction hidden and apparent
One must also differentiate the two types of defects, the apparent and the hidden, beyond the two types of product, durable and non-durable. The named product is apparent that the defect can be determined easily, as the scratched surface of the freezer. The secret is the defect that arises suddenly, with the use of the product as a problem in the engine. The goods, durable goods are those that should have reasonably long life, such as electronics, while non-durable are those consumed within short deadlines, such as foods.
In accordance with Article 26 of the CRC, when the defect is apparent, the deadline for claims is 30 days for non-durable and durable for 90 days, counted from the date of purchase. If the problem is hidden, the deadlines are the same, but begin to be worth at the time the defect is detected by the consumer. Furthermore, in accordance with Article 18 of the CRC, if the product be defective, the consumer can complain as much as the manufacturer to the store where you bought the goods.
Law of Repentance
In the case of virtual shopping, as consumers can not evaluate the product in hand, the CDC guarantees the right to regret the purchase. With it, consumers have seven days from the date of delivery, to assess whether the received product meets the expectations promised by the shopping site or by catalog.
Source: IDEC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.