06/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
When the cancellation occurs due to poor quality of service, the consumer should not pay the fine
SAO PAULO - In order to force the consumer to get a minimum in a given company, they tend to use the so-called fine of fidelity, which is nothing more than a penalty to the client so that it avoids the cancellation of a contract.
IDEC (Brazilian Institute of Consumer Protection), however, remember that the charge should be proportional to the time left until the expiration of loyalty and the value of the benefit. Besides being necessary for all calculations are provided in the contract.
bad quality
On the other hand, when the contract is canceled due to the poor quality of service, the consumer has the right to terminate the document without paying the fine, even if it is still within the grace period.
The Institute recommends that if the company makes it difficult to cancel without charge, the client makes a formal request for termination, and if not attended to, look for the Foundation Procon and, if necessary, the courts.
Source: Infomoney
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This article was translated by an automatic translation system, and was therefore not reviewed by people.