Clipping of news on Brazilian Culture, Law and Citizenship
31/10/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Procon-SP recommends that consumers keep receipts of any expenses incurred because of delays
RIO - The passage of the storm Sandy by the United States, has left many consumers concerned not only with strong winds and rain that falls on the East Coast, but also with damage that can be caused by flight cancellations, the need to extend or stays still the frustration of the planned trip and often already paid. Entities consumer protection claim, however, that the consumer does not have to worry, because not pay this account:
- In case of cancellation, the consumer can request the refund total value of the ticket or package. If you prefer to transfer to a date next to the opening of airports also not be charged any fees from him. However, if the transfer is to a date when the fare is higher or lower, the fare difference will have to be paid or refunded to the consumer - explains Flavio Siqueira Junior, Advocate Brazilian Institute for Consumer Defense (IDEC ).
As this is a natural phenomenon, it is not asked for compensation to airlines for damages in the event of losses or reserves for hosting meetings, adds Smith Junior.
Companies should inform delays
According to Procon-SP, it is the duty of the company to inform consumers about delays and cancellations, and if there is no means of information available, the passenger must retain proof of any costs incurred due to the delay, such as phone calls, meals, lodging , among others. Paulo Arthur Goes, director of Procon-SP vai beyond. For him, the company has duty to assist the consumer, despite the suspension of service will be oblivious to your:
- This includes accommodation until it is loaded into another flight, so says the "Guidelines Manual passenger Anac", citing cases including that weather conditions prevent the activity. Regarding tour packages my understanding is the same, the consumer can not be dumped in a city, is the principle of good faith, a clause which is not written, but must be present in all contracts - Goes out.
Idec's lawyer says that in the current case it is necessary to malleability of two parts, supplier and consumer:
- The fact is who or hotel, or business areas can profit from this situation of fragility of the consumer - Junior Siqueira says, adding that the insurance contract must be consulted. - Most often, people are unaware of the coverages provided in your travel insurance and it is possible that there is some provision for such cases.
Anyone who has problems can seek National Civil Aviation Agency (ANAC) and the national consumer complaint for the record, guides the Procon-SP. Therefore, all documentation, which includes information on the companies website, the invoices of expenses, should be retained by the consumer.
Source: News G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.