Clipping of news on Brazilian Culture, Law and Citizenship
01/11/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
In the portal, will be informed of the company's major deliverables, such as installation of antennas, expansion of network capacity and expansion of 3G coverage
TIM claims to be the first mobile operator in Brazil to commit to full disclosure and transparency of its operations. To prove launched on Wednesday (31), the beta version of its Quality Portal, which allows consumers to monitor the company's network and improvement actions, according to the plan submitted to the FCC in August 2012 .
The creation of the site is a response from the company that believes the stoppage of sale of chips enacted this year by Anatel hurt his image, despite having had little impact on its earnings.
The website includes, among other information, the actual coverage map, which shows the true picture of your network - including shadow areas where mobile phone service does not work properly - besides the current and planned infrastructure.
The version of Portal that enters the air today is still a pilot, which will be adjusted and updated over the next few days.
"Our proposal is that people realize the ongoing work we do to enhance and expand our coverage, showing effective results and showing the positive impacts - and even negative - of our operation. We are certain that the new site will be a milestone the company's relationship with consumers, "explains Roger Solé, CMO of TIM Brazil.
In the portal, consumers will accompany the major deliverables of the company, as antenna installation, expansion of network capacity, expansion of 3G coverage, among other initiatives, detailed by state and highlighting the real benefits to customers. These deliveries can be viewed on the Map Coverage - an important innovation of the new site and it will show a "stain" of real 2G and 3G TIM. On the map, you can check the current layout of the antennas, and the newly installed antennas planned for a future period of up to six months, in addition to Wi-Fi hotspots Network TIM
"No telephone company presents a map so detailed. Customers can give even the shadow areas and we are planning to install antennas to increasingly reduce these points without coverage. It is an important benefit to users and further proof of ethics and transparency with which TIM conducts its business, "adds Solé.
Another key differentiator is the publication of maintenance alerts, network optimization and improvements, as well as inclusion - in a second moment of Portal - warnings about possible faults with real-time reports on the actions of TIM to solve specific problems. With alerts in Portal, customers do not need to contact the call center to receive a position on restoration of services.
The portal will also bring the evolution of the main indicators of care - such as Performance Index Assistance (IDA) and Anatel's rankings of the most in claimed PROCONs Integrated System of National Consumer Protection (SINDEC), questionnaires with key questions about consumer telephony services, among other sections. In future, it will include video tutorials, explaining, didactically, relevant issues in the telecommunications industry, such as the operation of a cellular network, for example.
Source: Telesíntese
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This article was translated by an automatic translation system, and was therefore not reviewed by people.