Clipping of news on Brazilian Culture, Law and Citizenship
31/10/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Should the company make it difficult to cancel the contract, Idec recommends that consumers look for Procon and then to Justice
A fine of fidelity is an old acquaintance of consumers, who often avoids cancel the contract of a service which no longer afraid to pay a very heavy. The fine loyalty is to the consumer that a penalty had committed to stay for a minimum period with the company, but decides to cancel before the deadline.
Idec instructs that the collection of fines should be proportionate to the time remaining to the end of loyalty and the value of the benefit, which calculations shall be provided for in the contract.
It is worth noting, however, that the situation is different if the reason for cancellation is the poor quality in service delivery. This is because the consumer is fidelizou in exchange for a service but found that it's bad, worse than it had promised. Thus, he is entitled to terminate the contract without paying the fine, even if it is within the grace period.
However, it is not uncommon for companies hamper cancellation without charge. If this occurs, Idec recommends that consumers make a formal request for termination of the contract to the company and, if not take effect, look for your city or Procon, ultimately, justice.
Source: IDEC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.