Clipping of news on Brazilian Culture, Law and Citizenship
29/10/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The possibility of the passage of Hurricane Sandy East Coast of the United States may cause cancellations and changes in flight schedules to from Brazil bound for the United States. The National Civil Aviation Agency (ANAC) did yesterday (28) to alert passengers to seek the airlines before going to the airport to confirm the flight schedules.
In a statement, Anac said it would monitor the care given to the traveling public companies that have to cancel or change the flight schedule for the East Coast. According to the law, in cases of delays and cancellations, it is expected that airlines must ensure the passenger's right to receive material assistance.
From one hour flight delay, the passenger is entitled to notice and, if the delay exceed two hours, he shall have power. If the delay exceeds four hours the company will provide accommodation to passengers or shuttle for those who are in the locality of residence. In cases of canceled flights, the passenger may be reacomodado in another aircraft or be refunded the full amount paid for the ticket area.
According to ANAC, if the passenger feel harmed or have their rights violated, he should seek the airline to claim their rights, and if the problem persists, it must forward the demand for Anac, the bodies of the consumer and the Judiciary.
Passengers can contact the agency's website by Anac (www.anac.gov.br) or by calling 0800 725 4445 which operates 24 hours a day.
Source: ANAC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.