Clipping of news on Brazilian Culture, Law and Citizenship
23/10/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
In a statement the company said that the system is already normalized, but the delays will be settled gradually until dawn
SAO PAULO - The Foundation will notify Procon-SP, on Tuesday (23), the airline Gol for the firm provides clarification on the system failure check-in, which occurred on Monday (22)
The company will have until Friday (26) to provide information to the Procon-SP about delays, cancellations and provide timely assistance to passengers or not.
If charged, the Gol respond by administrative process and can be fined on the basis of Article 57 of Law 8.078/90 CDC (Consumer Protection Code). The amount of the fine can range from R$ 450 to R$ 6.5 million.
Consumer rights
Resolution 141 of ANAC (National Civil Aviation Agency) determines the duties of company and consumer rights in cases of flight delays and cancellations. In these instances the passenger should contact the Civil Aviation Authority within the airport counter or boarding company to inquire about the problem.
In case of delays of an hour, the consumer is entitled to use of communication channels, such as internet and telephone. Two hours, the company shall provide adequate food.
In delayed more than four hours, the consumer is entitled to: accommodation in a suitable place, transfer and, if necessary, service hosting, and re-accommodation on another flight itself or another company. Besides receiving if you want the money back passage (including tariffs).
In addition to the rights mentioned above, it is the duty of the company to provide information clearly and accurately to consumers.
Consumers who have questions or want to make a complaint, you can seek the Procon your town or one of the service channels Foundation:
What does the Goal
Gol said in a statement that due to a technical failure in the network infrastructure, its system for check-in and flight documentation was dead from 9:40 a.m. to 11 am, at airports where it operates. During this period, the process of check-in and dispatch of flights were performed manually.
The company notes that the system is already normalized, but the delays will be settled gradually until dawn.
"The Goal regrets discomfort caused to customers and reiterates that it is measuring efforts to serve them in the best way possible."
Source: PROCON SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.