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Complaints against collective shopping sites grow 400% in the 1st half, says Procon-SP

09/24/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 


Groupon, ClickOn and Peixe Urbano lead complaints
 
SAO PAULO - Sao Paulo Routine consumer, buying collective recorded an increase in complaints over 400% in the first half of this year compared with 2011, according to data released by the Foundation Procon-SP.

The sites with the most complaints were Groupon, ClickOn and Peixe Urbano, as you can check in the following table.

Complaints and Solutions to Problems 

SITE     Complaints    Solutions
* Source: Procon-SP
Groupon        702     70%
Clickon         276      76%
Peixe Urbano 190      83%


commitment
Overall, the fines amounted to $ 250 thousand for the box of the listed companies. Faced with this scenario, the Procon-SP summoned the largest collective shopping sites with the goal of taking commitment to customers in reducing complaints and improving the solutions to the problems recorded in the consumer protection agency.

The three companies with the most complaints have committed to reducing the numbers of complaints in Procon. The site ClickOn pledged to reduce their claims by 67%, the Peixe Urbano 52% and Groupon at 15%. They also pledged to increase the rates of solutions of the problems reported by customers by 90% in site Peixe Urbano, 89% ClickOn and 80% in Groupon.

For questions, the phone Procon in São Paulo is the 151.



Source: See On Line

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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