Clipping of news on Brazilian Culture, Law and Citizenship
06/09/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
All operators will have a basic plan. In case of error in the invoice, customer will only pay after
From 2013, mobile phones will have new rules, which aim to improve the quality of services. Each company will have a plan with essential services nationwide. The alternative packages offered by operators with differentiated services, will have to embed this basic plan, so that consumers can compare the benefits between plans and between operators.
In addition, the consumer will pay for the time spent in efetivamento connection. Today, the call is billed every six seconds. The plans must be approved by the National Telecommunications Agency (Anatel). With that, the agency hopes to provide more transparency to services, increase competition and reduce prices.
If consumers identify an error in the bill, will have 90 days to complain to the carrier and not have to pay the bill to have a return. Confirmed the error, the operator will be required to send a new invoice without values challenged for the customer makes payment. If the invoice is checked and the value of the account, maintained, the operator shall inform the consumer that he can pay it without penalty.
If the charge has been paid incorrectly by the user when he identified the error, the company will have to repay the amount with restatement and interest of 1% per month. The consumer can choose whether to receive the rebate in the next return via accounts (in the case of postpaid mobile) in credits (prepaid) or payment through the banking system for both types of service.
Duplicate can not be charged
If cellular service interruptions occur for more than seven hours in a month, the carrier must compensate users. But companies need not pay damages because of outages for routine maintenance of equipment. Consumers, however, are entitled to compensation if the scheduled suspensions exceed 24 hours per month. The compensation has to be made in a lump sum, through a discount on the invoice or the granting of credits for prepaid cell phones.
Another novelty is that in the post-paid mobile, charging the monthly subscription will end. The contracts signed with clients shall be written more clearly, explaining, for example, what are the fines and other charges that may be levied.
Invoices will be delivered to consumers with five days in advance of expiration, duplicate and can not be charged. The user will be able to choose between at least six dates of payment of the account.
In case of change of number, the company is still obligated to provide free to the user within 24 hours, the interception of calls. She must inform the new number, even if another carrier for a period of 60 days.
Companies also have to better suit people who have some kind of disability, visual, hearing or speech. The accounts must be written in Braille, and on the websites of companies offers presented by voice system. The service plans will have specific items for the deaf and speech.
Source: IDEC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.