Clipping of news on Brazilian Culture, Law and Citizenship
06/09/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
A month after the release of the sale of chips by the National Telecommunications Agency (Anatel), companies TIM, Claro, Vivo and Oi still generate a lot of demand for Procon-SP Foundation. The worst performer was the TIM, which increased the average monthly complaints by 60% compared to the first half of this year, followed by HI (17%), Vivo (6%) and Claro (1%).
According to the CEO of Procon-SP, Paulo Arthur Goes, the increase in demand is not a good sign, but it is still early to say that the result of the measurement of Anatel, which suspended in July sales of chips for cellphones and demanded the teles plans to improve the quality of services was negative. "We need to monitor the conduct of these companies in the coming months to give a correct diagnosis of the sector."
Goes also explains the wide dissemination of the regulatory action may have encouraged consumers to complain, but you need to confirm this trend. "Anyway, we continue fulfilling our role in customer service to ensure their rights, participation in processes regulating, inspecting and, if necessary, insist on fining companies that breach the Code of Consumer Protection," he concludes.
Complaints of mobile phone companies - 2012
Company Total
1st half Average monthly no complaints
between January and June The Complaints
from August 3 to September 2 Change*%
TIM 1.324 221 354 60%
OI 980 163 191 17%
VIVO 745 124 132 6%
CLARO 1.896 316 319 1%
The main problems presented by consumers to Procon-SP are misappropriation (such as the change of plans for pre-paid post without consumer consent or collection of data packet or unsolicited entertainment services, besides the difficulty of canceling ) and services not provided (malfunction, connection failures, inaction or frequent signal loss, plus the speed of internet services under the contractor.
Source: PROCON SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.