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ANAC will increase pressure on airlines to decrease the number of complaints

08/28/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.


 



Municipality develops new quality parameters in order to identify cases of systematic disrespect for the rights of passengers
 
SAO PAULO - as did Anatel (National Telecommunications Agency), ANAC (National Civil Aviation Agency) will tighten the siege on the airlines with the telephone operators.

The local authority is developing new quality parameters in order to identify cases of systematic disrespect for the rights of passengers. The goal is to impose heavy fines on companies offenders.

According to Procon-SP, the number of complaints against companies rose with the increase in demand seen in the airline industry in recent years and remains at high levels. In the first half of this year, the agency received 438 complaints, the same level of the same period of 2011. Procon-in RJ, there was also high. In both states, TAM (TAMM4) and Gol (GOLL4), the market leaders are the champions in number of complaints.



Source: ANAC

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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