Clipping of news on Brazilian Culture, Law and Citizenship
08/28/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Because of the large number of complaints against the company, the PROCON-PR fined phone operator CLARO R$ 2,300,000.00.
Only earlier this year, there were approximately 790 complaints against the company.
The problems claimed by users relate to unauthorized charges on invoices, unsolicited services, failure of offerings, including the improper entries on behalf of consumers delinquent in addition to problems with signal, which causes the bonds to fall steadily.
According to the coordinator of the PROCON-PR, Claudia Silvano, "the company's conduct contradicts several provisions of the Consumer Protection Code, by disregarding a basic right provided for in the law is the proper provision of services."
Source: Procon-PR
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This article was translated by an automatic translation system, and was therefore not reviewed by people.