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Procon-SP contests possibility of including charging for services like life insurance in bills and prepaid account

23/08/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.


 




These were the topics discussed at hearings sponsored by the National Electric Energy Agency (Aneel), on Thursday, the Union of Eletricitários of São Paulo, of which the Procon-SP Foundation, an agency of the Department of Justice and Consumer Citizenship participated.

Aneel wants to legalize and allow the recovery of private services that are not related to the electricity sector, such as life insurance or discount cards, the monthly energy bill. According to the regulator, the inclusion would be made from the consumer's permission. The agency's other proposal is to create sales and post-paid the bills.

Service charges on the account of third parties

For the CEO of Procon-SP Foundation, Paulo Arthur Goes, the concern is how the body's vulnerability to consumer facing news that the regulator wants to implement. "Coupling the energy bill the provision of services is a business strategy that runs counter to the principles that should govern the relations of consumption, in particular transparency and vulnerability of the consumer."

According Goes, today claimed more irregularity in the body is the misappropriation that occurs due to lack of consumer information and flaws in the contract. Therefore, one of the risks of these link collections to expenditures on electricity monthly bill is the possibility of cutting light if the citizen can not pay the energy bill because of the existence of a value and not expected by improper service third parties hired by the distributor.
 
Auditors post and pre-paid

The other public hearing was organized by Aneel on the deployment of pre and post-paid electronic payment for electricity.

According to Aneel technical note, post-payment electronic billing method which is information relating to the amount of electricity consumers are consolidated and stored in electronic device which facilitates the subsequent payment by the consumer, while the pre-payment allows the purchase of an amount electricity prior to its consumption.
 
Experts stressed that the present proposal, low tariffs and service continuity were not taken into consideration by the regulatory agency, and they are not included a transition process to change the billing type and evaluation.
"Innovation can not accentuate the imbalance between consumers and dealership and we have no belief that consumers will not be in a situation of greater disadvantage with the changes," the CEO of Procon-SP.


Source: PROCON SP

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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