Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

Procon-CE clarifies questions about your rights as a backlog of applications for delivery

24/08/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.






In case of delay or exchange request, the consumer has the right to cancel

The Department of Defense (PROCON Fortaleza) warns the public about delays or exchange of products ordered through delivery. The Consumer Protection Code protects the client, giving him the right to cancel the order and it refers both to delay or exchange requests.

In cases of failure of the supplier, the consumer has two exits. The first is to cancel the order or if payment has already been made, ask the value back or accept other equivalent product in return. The rights for this type of failure is guaranteed by Article 35 of the Code of Consumer Protection (CDC).

The Secretary of the Board, João Ricardo Vieira says that is up to the client whether or not the order wrong. "If the consumer does not want to, he can and should demand the right product. Consider having tolerance and resolve on the basis of discussion with the supplier. If on account of delay and decide not want to return the product more, no need to do payment. "

He said for those who feel harmed has the right to go to court to file a complaint. "If not resolved in the conversation or the supplier breaches, consumers can go to Procon to be taken appropriate action," he adds.



Source: Procon-CE

Our news are removed entirely from the sites of our partners. For this reason, we can not change their content even in cases of typos.

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.