Clipping of news on Brazilian Culture, Law and Citizenship
22/08/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The consumer who frequents bars, discotheques, restaurants and nightclubs, have probably become accustomed to a rule adopted by the majority of these establishments: a collection of fine values in abusive when there is loss or misplacement of commands.
This practice, however, is considered illegal and abusive by the Consumer Protection Code. This is because the merchant can not transfer responsibility for consumer control of their sales.
According to the coordinator of Procon-PR, Claudia Silvano "it is for the dealer to have control over what your audience uses, which should not be blamed for the question about how much consumed much less be forced to pay abusive values."
In practice, if the consumer is required to pay the fine by the loss of command, the procedure to be taken is to contact Procon your city to denounce the abuse and asking for the return of amounts improperly charged.
Moreover, the consumer and the supplier shall require issuance of invoice specifying referred to the amounts charged and save this document because it may support an eventual complaint.
It is also important to note that tipping is not mandatory, and even if it is embedded in the total value of the account, the consumer can choose not to pay, without feeling embarrassed.
Source: News Agency
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This article was translated by an automatic translation system, and was therefore not reviewed by people.