Clipping of news on Brazilian Culture, Law and Citizenship
08/21/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The ranking of companies that have a high rate of non-resolution, released by Procon-PR, is a tool that aims to help consumers evaluate their decision to purchase or hiring a specific service provider, showing how it operates in relation complaints registered.
A list of the 20 companies with the highest rate of unsolved problems between January 2011 and May 2012, is now available at the electronic address www.procon.pr.gov.br in Behavior Suppliers Hearings.
"Many of these companies have a high rate of non-resolution, with the possibility of transferring the matter to the judiciary and a possible withdrawal by the consumer," explains the coordinator of the body, Claudia Silvano, "Moreover, the Procon-PR has been finding that many providers outsource their services, but representatives do not solve the customer's problem, "he adds.
Ranking
To develop the ranking of firm behavior in hearings, the Procon-PR took into account suppliers who have over 118 hearings between January 2011 and May this year, a total of 356 days, and that had a level of resolution not exceeding 30%.
Banks and financial institutions lead the ranking of unresolved complaints. According to the survey, the group Panamericano has maintained the highest rate of non-resolution. In the analyzed period, from 171 hearings held 58.47% failed to solve the problems presented by consumers.
The second place went to the Santander Group, which has not solved 55.12% of complaints. Thirdly is the Bank of Brazil, with 53.94% of unresolved complaints, followed by the Votorantim Group, which comprises the BV Leasing Leasing and Finance BV SA with 52.65%. The Group B2W, integrated by American Stores, Americanas.com, Submarino. Shoptime.com with and is in fifth place with 52.31% of unresolved complaints.
Source: Procon-PR
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This article was translated by an automatic translation system, and was therefore not reviewed by people.