Clipping of news on Brazilian Culture, Law and Citizenship
08/06/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Procon guides consumers on buying gifts for Father's Day
SAO PAULO - With Father's Day coming many consumers are wary when buying gifts, due to the need for exchange or warranty. The Procon-SP Foundation has prepared some guidelines to avoid headaches when buying this. Check out:
1 - Avoid impulse purchases. Make a good survey of prices and in case of promotions, check out the brochures to ensure that the store is offering is completed.
2 - The exchange of clothes and shoes due to color, size or taste is a choice of school. The Consumer Protection Code only requires the exchange in case of default.
3 - Where to buy perfumes and cosmetics, make sure the package contains all product information in Portuguese, both domestic and imported.
4 - Cell phones must be purchased at authorized stores, because it guarantees the suitability and qualification of the device. The product must be sealed and in original packaging with instruction manual, in English, and the term of the warranty. In addition to having the relationship of the authorized network with technical assistance. Do not forget to assess the needs of his father to choose between best mobile postpaid or prepaid.
5 - In relation to computers and electronics, requires the establishment of the unit test and demonstration of operation. Like cell phones, other devices must be accompanied by an instruction manual, in English, the term of the guarantee and respect of the authorized network with technical assistance. The Consumer Protection Code guarantees, legally, a period of 90 days for durable goods.
6 - Those who choose to "gift certificate" should define the shopkeeper on the invoice and note how it shall be refunded any difference in values between the voucher and the actual purchase. The store is required to repay the difference and current local currency against the valley, or allow the purchase of another product.
7 - In case of problems with products or services purchased for collective buying sites, or Web site, or the establishment that made the offer are responsible for resolving the issue. Do not forget that the use of discount coupon does not authorize the merchant to treat consumers differently in relation to other customers.
Your rights
The products on display must present their prices in a clear and conspicuous. If there is the option of installment payments, the goods must contain the spot price and portions. Since the goods must have the same price regardless of payment method and establishment can not establish a minimum value for the use of debit or credit.
The store has the option to accept checks, however, from the time the check is accepted, the tenant can not constraints. Do not forget that the stores are not obliged to accept third party checks, or other administrative courts.
On purchases made outside of the business by telephone or Internet catalogs, requires proof of the date of delivery was agreed. The deadline for withdrawal of the purchase, in such cases is seven days of signing the contract or receipt of product.
Source: InfoMoney
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This article was translated by an automatic translation system, and was therefore not reviewed by people.