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Sales of chips TIM, Claro and Oi is released from this Friday

03/08/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 


 

FCC released the sales, which had been suspended since 23.
Agency provides improvements in service within four to six months
Sales of chips for mobile telephony operator Oi, TIM and Claro is released from this Friday (3), the second authorized the National Telecommunications Agency (Anatel). The operators were unable to sell new lines since July 23 in the states where they had more complaints.

The punishment to the three companies was announced on July 18 by the president of Anatel, Joao Rezende. The reason was the large number of complaints made by customers to the agency between January 2011 and June this year.

The release came after the operators had the agency investment plans to solve problems in mobile telephony network. According to Anatel's president, Joao Rezende, the plans totaling R$ 20 billion over the next two years.

The documents should be available on the FCC site so that people can follow the goals by the operators.

Rezende said that service improvements will not happen, "the overnight", but the expectation is the FCC that customers can already feel the improvements in these services within four to six months. "We will follow up very fine to not allow the situation to come back as before the injunction [which suspended the sale of chips]," said the president of Anatel.

Suspensions
The criteria adopted by the agency was suspending sales of chip carrier with the worst quality index in each state. To determine which company would be punished and where we consider the numbers of complaints in the FCC, calls not completed and interrupts connections.

TIM was forbidden to activate new lines in 18 states and the Federal District. Oi was already punished in five. The suspension earned for the course in three states. Vivo was not punished by the FCC because they did not record the worst rates in any state. Were halted sales of chips for voice and data (internet).

To return to release sales, Anatel Communications and the Ministry demanded that the companies presented investment plans to solve problems in mobile telephony network. Last week, representatives of TIM, Claro and Oi brought their plans to the agency.

Investments
According to Rezende, President of Anatel, the R$ 20 billion in planned investments by telcos, about R$ 4 billion has been caused by the suspension of the sale of chips, either in additional investment announced, anticipation or relocation of investments.

TIM said it intends to invest R$ 8.2 billion. The Claro had intended to spend another R$ 6.3 billion. Oi will now invest R$ 5.5 billion in its network.

These funds should be spent mainly on increasing the number of antennas for cellular telephone equipment for raising the rate of data transmission and also in the improvement of customer service.

Surveillance Quarterly
Anatel's president said companies pledged to meet quarterly targets for improvement in their networks and services. And that therefore, every three months, the agency will monitor compliance of the plans in each state. The first investigation will be in November.

He said improvements will be assessed points as fee for access to voice and data networks; drop rate of voice calls and mobile Internet connections, rate of customer complaints to the FCC and carriers, besides the rate of discontinuation cellular service (amount, duration and causes).

If the goals are not met, the FCC may adopt new measures against operators and even determine the suspension of sales of new chips.

For Rezende, investment plans submitted by the companies are "satisfactory in that first moment."
He denied that there was pressure from the telcos or the government to hasten the release of the sale on behalf of Father's Day.



Source: G1

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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