Clipping of news on Brazilian Culture, Law and Citizenship
07/25/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Companies would be induced to buy insurance with the airfare.
TAM and Gol will be entitled to submit his defense within ten days.
The National Secretary of the Ministry of Consumer Justice, through the Department of Protection and Consumer Protection, said on Tuesday (24) which brought administrative proceedings against TAM and Gol to investigate possible irregularities in ticket sales "due to the lack of transparency and lack of information by the insertion of selected travel insurance at the time of hiring. "
"After examining documents and complaints from consumers and also to hear, in a preliminary way, the companies, the Department concluded that there is evidence of infringement of basic consumer rights and unfair business practice in service delivery," the ministry said in a statement .
Companies would induce consumers to buy insurance along with the airfare, which sets up tying.
If the violation is confirmed, companies can be fined up to $ 6.2 million, according to the Consumer Protection Code. The opening of administrative proceedings is published in the Official Gazette on Tuesday.
In the process of buying tickets through the website of the company, the option for purchasing insurance is already selected. Not to acquire it, the consumer must clear the option, but many end up buying the service without notice.
TAM and Gol will be entitled to submit his defense within ten days after receipt of the notification.
In a statement, Gol said it "will manifest itself in the case file." The company claims, however, that travel insurance is a product offered to customers regardless of the supply of air. "During the purchase of the ticket, the passenger has the option to purchase insurance or not at any time and your final purchase needs to be confirmed," the statement said.
TAM said it has not yet been officially notified of the administrative process, but stressed that "provide all the information that is requested." In a statement, the company claims that travel insurance can be purchased on their site "if that is the wish of the client, with no obligation."
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.