Clipping of news on Brazilian Culture, Law and Citizenship
25/07/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Customers of the Bank of Brazil (BB) who bought the company Pluna airline tickets through credit card can enter with a request for reimbursement Procon in Porto Alegre. The measure applies until 30 days prior to the complaint about the company with the Procon, since, after this period, the invoice amount has been transferred to the company Pluna.
To obtain reimbursement of amounts spent and already paid for air travel from Pluna that there were no consumers should access the page Procon (www.portoalegre.gov.br / procon) sending the scanned data. Should be sent a copy of the credit card bill, which included portions of Pluna, the proof of purchase on the internet and handwritten statement requesting refund, containing ID, SSN, home address. The other credit card operators are providing the cancellation of the parcels that have not yet won, but there are still restoring the amounts already paid.
The Procon Porto Alegre earlier this month notified the credit card operators, to promote the cancellation or reversal of amounts paid by users with passages of Pluna company, which filed for bankruptcy in early July and canceled flights in Porto Alegre , leaving customers with no information or restitution.
Bankruptcy - Earlier this month Pluna was summoned to explain to Procon how would the situation of passengers. The company did not respond and was fined on 11 July in the amount of R$ 400,000. The notice asked the company to present the list of canceled flights, as well as the identification of all consumers who purchased tickets from the company and also the attitudes adopted in each case.
"If the consumer does not get through the municipal and Procon with the credit card company the return of what was spent on Pluna, he should attend the Procon Porto Alegre, which will open an administrative proceeding against the operator, which may last result in a fine proportional to the company's revenues, "says the executive director of Procon Porto Alegre, Flavia do Canto Pereira.
Source: Press Procon Porto Alegre
Author: Maria Teresa Severo
Revision and Editing: responsibility of the source
Source: Consumer Rs
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This article was translated by an automatic translation system, and was therefore not reviewed by people.