Clipping of news on Brazilian Culture, Law and Citizenship
05/22/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The power utility Ampla was fined more than $ 1.8 million by the National Agency of Electrical Energy (ANEEL) for failing to meet quality indices telemarketing. The punishment is for the year 2010. The Ampla tried to appeal the fine, but the agency denied the request.
According to Aneel, the licensee would have breached items Normative Resolution 363/2009, which "establishes the conditions of service through Central Call Center (CTA) of the concessionaires and authorized distribution of electricity."
According to the resolution, the phone service should be done until the second ringing, the gratuitousness of the connection is mandatory, regardless of the connection come from operator or mobile phone service, and all service should generate a number of protocol to be informed at the beginning of care, among other topics.
By e-mail, Ampla said, "is constantly investing in improving the telephone service company. The utility has adopted a plan of different actions, including the expansion of the Service Center's concessionaire, the possibility to use extra care attendants in contingencies and ongoing training of employees. "
Source: Online Extra
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This article was translated by an automatic translation system, and was therefore not reviewed by people.