Clipping of news on Brazilian Culture, Law and Citizenship
07/23/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Measure imposed by the FCC entered into force on Monday (23).
Carriers are barred from selling chips and data services.
The phone operators Claro, TIM and Oi are prevented from selling chips and internet services from midnight on Monday (23), led in states where rates of complaints about the quality of its services. The measure was imposed by the National Telecommunications Agency (Anatel) on Wednesday (18).
The Claro will have to discontinue its sales in three states, while Oi was determined discontinuation in five states and TIM in 19 states.
"The FCC considered increasing the rate of evolution of user complaints recorded on your call center on the quality of service provision, and the records of the Agency's systems and the enforcement actions taken," the agency said in a statement on Friday Friday (20).
The regulator ordered a fine of R$ 200,000 per day and for each state in which the action is violated. The restriction also applies to vendors as independent newsagents and street vendors. The FCC said it would monitor compliance with the measures through the electronic information system operators, which already has access.
Operators also have to put a warning on every point of sale and a recording at the call center reporting that sales are suspended. Otherwise subject to a fine of R$ 10,000 per day for each state in which there is noncompliance. The information was published in the Official Gazette on Friday (20).
Sales may be resumed only after the companies had investment plans, which must be filed within 30 days, containing targets to solve the problems presented, informed the President of Anatel, João Rezende, after the announcement of sanctions on Wednesday Tuesday (18). According to the president of Anatel, the agency must accept the terms of those plans.
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Improvement in six months
The Superintendent of Private Services of the National Telecommunications Agency (Anatel), Bruno Ramos, estimated that in six months there must be improvement in the quality of mobile service network, which includes voice and data. "The improvement in network quality will already appear in six months," he told reporters after meeting with directors of Hi in Brasilia on Friday.
Suspensions
Although not required to stop selling chips, operators Vivo, CTBC and Sercomtel must also submit a plan to improve services in their areas. Otherwise can also come to have suspended the sale of chips.
The suspension on the sale of chips, with regard to the Claro, includes the states of Santa Catarina, Sergipe and Sao Paulo. About Oi, Anatel's decision covers the states of Amazonas, Amapá, Mato Grosso do Sul, Roraima and Rio Grande do Sul in the case of TIM, the suspension of the sale of chips comprises the following states: Acre, Alagoas, Bahia, Ceará, Distrito Federal, Espirito Santo, Goias, Maranhao, Minas Gerais, Mato Grosso, Para, Paraiba, Pernambuco, Piauí, Parana, Rio de Janeiro, Rio Grande do Norte, Rondônia and Tocantins.
Resources and meetings
On Friday, the TIM has filed an injunction against the FCC's decision to suspend sales and activations of new chips the company in the country's 18 states and the Federal District. The lawsuit was filed in Federal Court 4 in the Federal District. According to the Federal Court, the decision will not come out this Friday (20) and can stay for the second (23).
On the afternoon of Thursday, the operator met the FCC to address the measures imposed by the agency. According to Ramos, superintendent of the agency, the meeting was "tense." "They disagreed with the punishment," he said.
Before the meeting with TIM, Ramos had met with representatives of the course, which gave a preliminary plan for improvements. On the morning of Friday, the superintendent attended the meeting with Oi In a statement, Oi said it will "optimize the pace of their investments in 2012" and will deliver over the next week, a draft plan share.
Evaluation of government
In evaluating the executive secretary of the Ministry of Communications, Cezar Alvarez, the cell phone companies have "failed" to calculate the demand for their products. "It is the result of a miscalculation. Descasaram the boldness of the plans with the infrastructure. There was a failure of companies. If someone is going to typify this fails, make judgment on the merits, or adjectives good faith or bad faith is not our responsibility. The company is punished by the market itself. For the capacity of citizens to complain and consume (...) Invest, or not selling, "said Alvarez on Thursday (19) reporters.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.