Clipping of news on Brazilian Culture, Law and Citizenship
20/07/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Anatel published on Friday (20), the precautionary measures that impose the suspension of marketing and activation of mobile services by TIM, Claro and Oi to the adoption of national action plan for improving service delivery. The punishment begins to assert on Monday (23) and the operators are obliged to inform the consumer of the suspension of sales of chips in stores and call centers, by notice following text included in the interim.
The measures do not explain the criteria and methodologies for the definition of sanctions, only mentioning "the growing rate of evolution of user complaints registered with the FCC concerning the quality of rendering of the SMP, as well as data monitoring systems contained in the agency and enforcement actions taken "in addition to items of regulation in place that generally deal with the quality of service. It also foresees the possibility of new suspensions, if the improvements in the plan of action does not become effective or may not prove sufficient to achieve the stated goals of improving the quality of service and telecommunications networks, especially in call completion and interrupted service, and complaints from users.
The operators have to submit the action plan with goals and objective organized according to schedule within 30 days from today and this may last up to two years. The violation of the suspension of sales will generate a fine of R$ 200,000 per day for each state where the noncompliance is found and R$ 10 000 per day if the operators do not communicate the prohibition to consumers.
For Vivo, CTBC and Sercomtel precautionary measures have been published determining the presentation of action plans in the same manner required of the TIM, Claro and Oi. These operators will also have 30 days to submit the goals of improved service, under penalty of having suspended the marketing of their chips.
The interim orders were published in the Friday edition of the Official Gazette
Source: Telesíntese
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This article was translated by an automatic translation system, and was therefore not reviewed by people.