Clipping of news on Brazilian Culture, Law and Citizenship
20/07/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The Claro presented on Thursday (19) the action plan of the operator to Anatel (National Telecommunications Agency).
Among the proposals unveiled by the President of the operator, Carlos Zenteno, is the immediate training of call centers to service requests on the first call.
Are also included in the plan, investment in infrastructure and technology to accelerate customer service.
In a statement, the operator stressed that the criterion that affected the determination of Anatel is related to specific problems of care in the Service Center that meets these states, whose actions have already presented results of improvements in indicators of Anatel of June.
determination
In last Wednesday (18), the FCC banned the sale of new mobile plans by mobile operators Claro, Tim and Oi. The three operators will have to submit action plans to improve the service currently offered to consumers.
Source: ANATEL
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This article was translated by an automatic translation system, and was therefore not reviewed by people.