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Consumer News

Project increases compensation for the improper collection of telephone service

18/07/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 


The Board examines the Bill 3140/12 by Mr licensed Romero Rodrigues (PB), which punishes the mobile service providers in the event of unwarranted suspension of service. It also increases the amount of compensation paid to the subscriber in the event of improper collection services by mobile operators. The bill amends the Code of Consumer Protection (Law 8.078/90).

Under the proposal, in the event of unjustified cut the phone line, the company will be required to indemnify the user for three times the monthly subscription charged on basic service plan. In the case of improper collection, the operator who now have to pay double what it charged in excess, plus statutory interest and monetary correction, will have to pay the amount charged in excess multiplied by five.

The author argues that, in 2011, mobile telephony had the second highest rate of complaints from the public institutions integrated into the National System for Consumer Protection, with more than 120 000 incidents, behind only the credit card operators.

"Among the six companies claimed more, four belong to the segment of mobile communications - Oi, Claro, TIM and Vivo. In the list of demands, there are the complaints about unauthorized charges, totaling more than a third of all complaints filed, "he says.

The Parliament notes that the growth of the indicators of poor service delivery points to the need to adopt legal instruments that contribute to improving the quality of mobile telephony in the country

Conduct
The project will have conclusive analysis of the committees on Science and Technology, Communication and Computing, Consumer Protection, and the Constitution and Justice and Citizenship.



Source: Agency Board News

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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