Clipping of news on Brazilian Culture, Law and Citizenship
10/07/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The telephony services will be overseen by a subcommittee that will be installed next Wednesday (11) by the Commission for Consumer Protection.
According to Mr Áureo (PRTB-RJ), the constant complaints from consumers prompted the creation of the subcommittee.
"It is up to the National Telecommunications Agency (Anatel) supervise the activities of operators to ensure service excellence. However, the constant consumer complaints to the competent authorities have certified that the agency's work has not been satisfactory, "the deputy.
complaints
According to the Agency Board, based on data from Procon historically phone companies are champions of complaints with the agency.
The main complaint is by improper collection. Approximately 40% of consumers who use the Procon has already sought the company's answering service at least three times.
Source: The Day On line
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This article was translated by an automatic translation system, and was therefore not reviewed by people.