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After announcement of suspension of airline flights, Procon-SP consumer guides

07/09/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 




SAO PAULO - After the announcement the airline Pluna Airline to suspend flights of indefinite duration, Foundation Procon-SP said it will send a letter to Abecs (Brazilian Association of Credit Card Companies and Services) requesting that the entity orient their members to strive for providing, upon request by the consumer, the cancellation of purchases not yet paid, passages made by credit card.

According to the foundation, the measure aims to prevent harm to consumers who have already scheduled flights. In this measure, the Procon-SP, directs the consumer who hired the service of Pluna through a travel agency to come into contact with it to negotiate the cancellation of the purchase, without charge, accommodation or a flight of another airline.

Who made the payment by check, Susta and want it, the foundation advises that it made a police report and the document is sent to the bank. In this case, the foundation emphasizes that the procedure does not prevent the company protesting the title.

Consumers who are unable to resolve the dispute with the retailer where you purchased your ticket, you can contact the Foundation Procon-SP.

Understand the case
In last Wednesday (4), the company Pluna announced the cancellation of flights scheduled between 4 and 6 July, due to a strike of employees in Uruguay.

On Friday (6), the company was to publish a statement on its website stating the suspension of its flights indefinitely.

According to the notice published on the company website, flights were suspended due to financial situation that crosses company.

The company also said it will provide all the resources available to contact the passengers affected by the circumstances and seek the best possible solution.



Source: Procon-SP

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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