Clipping of news on Brazilian Culture, Law and Citizenship
07/05/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The Procon-SP informed the Uruguayan airline, Pluna, which suspended flights until next Friday (6), due to stoppage of the assembly of employees.
The foundation of the company asked for clarification on the total number of passengers affected by the measure and the service that the company gives consumers who had their flights canceled. The company has 48 hours to respond to the organ.
According to the CEO of Procon-SP Foundation, Paulo Arthur Góes, the company must follow the requirements of the Code of Consumer Protection and the resolution of ANAC (National Civil Aviation Agency) and adequately meet the passengers.
What does the Pluna
Pluna reported that after the union of employees of Uruguay choose a standstill, the company was forced to temporarily cancel its operations to avoid further unexpected for passengers.
Customers with flights scheduled between July 3, from 21h, and Friday (06) up to 12 hours, may contact the company for more information and guidance about alternatives for your travel dates and other companies or details of operations.
The company regrets the situation created, apologizes to its passengers and will continue striving to improve the situation of their clients, company and employees.
What to do in case of flight delays
According to Procon-SP, in case of flight delay, the consumer should, at the time of occurrence, seek civil aviation within the airport ticket counter or the company to try to solve the problem.
The Consumer Protection Code and resolution Hip guarantee passengers the right to:
• Traveling, taking priority in the next shipment of the airline with the same fate, being directed to another company (no charge);
• Get back the amount paid, or staying in a hotel on the company. All these possibilities should be guaranteed subject to free access to food, beverages, use of media, shipping etc..;
• Compensation or proportional reduction in the event of material damage due to delay, for example, loss of daily walks and connections;
• Request repair by the court to understand that the delay caused him some moral damage (not arrived in time to a business meeting, wedding etc..).
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.