Clipping of news on Brazilian Culture, Law and Citizenship
06/29/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Commission of Science and Technology, Communication and Computing approved last Wednesday (27) propose to require companies to offer broadband internet, on their websites, a query system to customers demands. According to the text, this database should have information about whether or not installation of the service at the address indicated by the consumer and also about the connection speeds available.
The approved text is a replacement of the rapporteur, Mr Aureo (PRTB-RJ), the Bill 190/11 by Mr Weliton Prado (PT-MG). The original proposal requires telecommunications companies to inform consumers in writing about the reason for the inability to service installation.
According to the rapporteur, the measure provided in the substitute will reduce bureaucracy the process of installing the service. The population, he said, you can consult in real time the locations where there is broadband offer before you even ask for it, simply inform the postal code (zip code). Queries can also be made by telephone.
Right to information
The proposal also said Aureo, will help the user to exercises in the fullness of the right information. "The consumer is not obliged to wait long until it is informed of the impossibility of having the service. Since operators are desincumbidas the burden imposed by the original design, "he said.
The substitute also establishes that the service provider shall maintain records in the National Telecommunications Agency (Anatel), the areas served and qualified subcontractors or affiliates to market access. Those who violate the measure could be punished based on the General Telecommunications Law (9.472/97).
The goal of Weliton Prado, presenting the project was ensuring that the relationship between operators and users. He noted that often when requesting the installation of broadband, the consumer has denied his request for a provider without proper justification.
Conduct
The project is processing conclusive in character and still be considered by the Committees on Consumer Protection, and the Constitution and Justice and Citizenship.
Source: Agency Board News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.