Clipping of news on Brazilian Culture, Law and Citizenship
07/04/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Let's talk about bus travel, starting with your right to information, companies must keep panels or posters detailing the destination, departure times and prices in a clearly visible and easily accessible. Stay tuned for the insurance, which can only be charged if the user accepts.
Companies must provide services efficiently, with quality and safety. Therefore, if the vehicle used in travel have broken glass, dirty premises, failed banks, and also sell more than one ticket for the same seat, the consumer can complain. Therefore, it is advisable to note the registration number of the bus and keep the stub of the ticket to be used as proof.
In case of interruption or delay, the passenger is entitled to prior information and assistance such as food, suitable place for storing the luggage, as well as hotel and lodging.
When the delay exceeds one hour, the consumer may require the carrier to board another company to provide equivalent service and to the same destination or immediate restitution of the ticket. If transported in vehicle characteristics inferior to that contract, shall receive the difference of the fare.
The passage can be purchased without a ship date, but it will be subject to price adjustment if not used within one year from date of issue.
Caring for your luggage
- Identify the bag inside and out with the name of the city of origin and destination;
- If you are carrying gifts, carry on luggage purchase invoices;
- Load the documents and personal valuables, like jewelry, also on hand luggage;
- Require an employee of the carrier to identify all the baggage with a ticket itself, which is a part of the passenger;
- Be aware of property taken in hand, especially the charts and / or scales.
Where to complain
For questions or problems, passengers can contact one of the channels of service of Procon-SP or the body of consumer protection in their municipality.
It is also recommended that consumers formalize a complaint with the regulatory agency for land transport of your state that in the case of Sao Paulo, is the ARTESP-Public Utilities Regulatory Agency Transportedo Delegates from São Paulo State, or ANTT - National deTransportes Earth.
Source: Procon-SP
Our news are taken in full of our partner sites. For this reason, we can not change the content of these up in case of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.