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Learn how the portability

19/06/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 


Number portability is the ability of consumers to switch phone operator, mobile or fixed, without changing their phone number. It is an opportunity for those who are not satisfied with the service provider exercises its right of choice and choose another company offering the best plans and / or better coverage.

Types of portability for fixed and mobile phone:
 
Operator - The customer can change carriers and keep the phone number.

Address - The consumer can keep the fixed telephone number when switching to a new address, or not changing operator.

Plan - The customer can keep the phone number when changing service plan with or without change of operator. That is, can pass a plan for a prepaid postpaid and vice versa

To make portability, consumers should look for the provider you want to migrate and inform your personal data: current phone and provider, after having received this request protocol number. Confirmed the data, the new operator will schedule enabling the service, preferably with the presence of the consumer. The interruption of service to become effective exchange should be a maximum of two hours.

Important: portability must be completed within three working days after the request made by the consumer. The former operator can only collect amounts for services rendered through the effective shutdown of the line.

Your rights

The consumer may give up the portability within two working days of request. In this case, there is no cost.
Portability is the maximum value of $ 4.00 when the order is for switching between operators. In case of change of address or type of service (pre-or post-paid) in the same operator should not be charged;
Even if the consumer has service packs, you can exercise the right of portability while maintaining other services in the current operator, if desired;
The carrier can not deny the request to change whenever the consumer wants, except as follows:
- When data sent by the consumer is incorrect or incomplete;

- If there is another ongoing request for the same number portability;

- If the number does not exist, does not belong to any customer for temporary or belong to a pay phone;

- If the number is fixed and the service is portability for mobile or vice versa;

- If the line is canceled.

Portability also may not be possible for technical reasons, for example, if the operator of the destination (receiver) has not requested service area.

Know that: it is important not to cancel the service before completing the process.

Loyalty

The retention (withdrawal) can only occur when the consumer receives, in hiring, some benefit (free handset or lower price than the market and / or discounted service plan). In this case, the maximum retention is 12 months. In case of change of plans within the operator's grace can not be required.

The cancellation fee may be charged to the contract, provided that it is proportional to the time remaining for the termination, and cancellation will not occur for failure to provide service.

Procon-SP informs: in case of poor service delivery, or lack of clear information in advance about the fine loyalty, the consumer may cancel the contract without charge.

By making the portability and change operator, the consumer will make a new contract. So before taking this initiative we need to check the new conditions and the most appropriate plan according to your usage profile.

If you have problems with your telephone or the portability process (missed deadlines, restrictions on attendance among others), consumers can contact one of the channels of service of Procon-SP or the FCC.


Source: ANATEL

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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