Clipping of news on Brazilian Culture, Law and Citizenship
06/01/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The impulse buying is certainly one of the biggest mistakes of the consumer, because it can easily trigger repentance.
What few know is that consumers shopping online in the CDC (Consumer Code) allows for repentance purchase within seven days. "The consumer has the right to repent seven days after purchase or after receiving the product," explains the technical advisor of the Foundation Procon-SP, Marta Aur.
According to expert, to become aware of repentance, the consumer should look for the company and request the cancellation of purchases, including doing so in writing. "It's important to always keep a copy of the written request and protocols in the case of bonds," he advises.
In cases where the consumer does not have access to the vendor and the purchase is paid with a credit card payment or own sites, you can dispute the purchase with payment site or with your bank.
In 2010, there were in Procon-SP Foundation, 23,571 complaints about care stores, last year the number rose to 43,997, an increase of 86.57%.
physical stores
Already on purchases in physical stores, the consumer has no right of repentance for seven days. "In these cases what counts are the problems with delivery or product that came wrong problem called failure of supply," says Marta.
According to the advisor, the consumer should reflect carefully before buying. "Never buy on impulse and always wonder if it's really important to buy one just then," he concludes.
Source: InfoMoney
Our news are taken in full of our partner sites. For this reason, we can not change the content of these up in case of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.