Clipping of news on Brazilian Culture, Law and Citizenship
06/18/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The convenience fee is a subject much discussed among the body of consumer protection. Currently, due to lack of legislation on this issue, the establishments offering the sale of tickets by phone or internet charge a convenience fee without any criteria.
According to the specialist in civil law, Isabella Menta Braga, the consumer should not pay the fee because it is illegal and abusive.
The expert explains that the convenience fee may be charged if the consumer receives any benefit for choosing to purchase the ticket online or by phone. If there is no advantage to the customer, the fee is improper.
Rate value
Currently, in most establishments is charged a percentage of the value of the ticket, which can often reach 20%.
"If the rate is justified in fact convenience of the consumer advantage when sold as to receive entry in the home, for example, there is no reason why the value varies depending on the price paid, since the service is one, and convenience are the same, "said Isabella.
On the other hand, if the consumer is forced to withdraw the admission at the box office, the fee can not be charged.
Source: The Day on Line
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This article was translated by an automatic translation system, and was therefore not reviewed by people.